It is not necessary for Connective Learning tutors to be qualified teachers – a central feature of the Connective Learning method is that the students draw their learning from the computer, rather than by being taught. Tutors are trained, in-house, to guide students through the programme and facilitate learning, and they share a vast amount of literacy knowledge. The tutors have empathy with dyslexic students and quickly build up good rapport; they are consistently caring, supportive, friendly and kind. The quality of delivery of the programme is to the highest standard.